At Sour Tech, we recognize that your personal data is invaluable. That's why we've invested in the best practices, tools, and protocols to ensure the security and privacy of your information. Our team is dedicated to protecting your data at every step of the repair process.
Our Data Security Commitment
All our employees are thoroughly vetted, bonded, and trained on the latest data safety protocols. They receive regular updates on privacy protection and security issues to stay aligned with the ever-evolving data protection landscape. Our commitment to security is not just in our systems but also embedded in every process and service we offer.
Employee Training and Standards
We require every team member at Sour Tech to undergo extensive training in data privacy and security practices. This ensures they understand how to handle your personal data with the highest level of care. Continuous education keeps our employees aware of emerging risks and best practices to prevent any breaches or unauthorized access.
Recorded Repair Process
For full transparency and to maintain high service standards, we record every repair we perform. You have the right to request access to the complete repair timeline of your device and relevant associated data at any time. Once your repair is complete, this data is securely archived in our storage. Please note that this repair data remains the property of Sour Tech and is stored solely for internal use to ensure quality and service verification.
No Password Required for Repairs
To further protect your privacy, we offer the option to repair your device without needing your password. While this may limit our ability to perform full diagnostics, we respect your decision and will do our best to complete the repair with your data and security in mind. For certain services, such as a data transfer, we may require a passcode. We are happy to discuss alternate options if you are uncomfortable providing us with that information.
Commitment to Secure Data Storage
Once a repair is completed, all customer, device, and repair data is securely archived in our secure storage system. This ensures that sensitive information is protected both during and after the repair process. The data belongs to Sour Tech and is used solely for service verification and legal purposes.
Safeguarding the Recycling Process
When a device is sent to us for recycling, we ensure that all remaining personal data and identifying information is completely wiped.
Your Trust, Our Priority
We understand that trusting someone with your device is a significant responsibility. Sour Tech is fully committed to maintaining the highest standards of security. You can rest assured that your personal information will always remain private and protected. If you have any concerns or questions about how we handle your data, please contact us.
Sour Tech Hours
Monday to Friday: 10 AM - 7 PM
Saturday: 10 AM - 5 PM
1-844-SOURFIX
901 Harvey Road Suite A, College Station, TX 77840
